Build a chatbot that learns from your conversations.
Simulate real support scenarios. Train your chatbot on tone, accuracy, escalation, and resolution — using your actual conversation patterns. Deploy when it passes your quality bar.
You know why a chatbot fails — and where.
Tone and accuracy aren't the same metric. Score them separately, weight them for your business. A chatbot that's polite but wrong fails differently than one that's correct but cold — your eval catches both.
Your chatbot gets better with every training cycle.
Train on your actual conversations, knowledge base, and edge cases. The trainer iterates on tone rules, accuracy thresholds, and escalation logic. You see every change as a diff — and the score delta that resulted.
Only chatbots that pass your tone bar reach customers.
Set promotion thresholds on tone, accuracy, and escalation. Candidates stay on the training branch until they clear every gate. Versioned. Rollback in one click.
Tone drops — you know. Retraining starts automatically.
Live scoring on every production conversation. Drift detection catches when tone degrades, accuracy slips, or escalation precision drops. Alerts fire. Retraining triggers. Customers never notice.
Make your chatbot provably better.
Tone, accuracy, and escalation — scored on your conversations, improved every cycle.